Region Algeria
Visa status NA We are looking for

Incident Manager in Telecom sector

Key Responsibilities

-To manage Incident 24X7 and ensure minimal disruption to the service
-Speedy Restoration for all incidents
-Setting up of Technical & Management Bridge

-Verification of MIN messages to ensure completeness & correctness of the information being sent to the customer.

-To act as a center focal point for all departments during Severity 1 incident and coordinate between them to get the speedy results

-Assemble the Technical Recovery team once severity 1 outage is declared

-Ensure an Action plan / Back Up Plan is created for the restoration within SLA

-Ensure timely communication / information flow towards internal & external stakeholders

-Ensure a Major Incident Report (MIR) delivery towards internal & external customer within the SLA

-To circulate the important reports related to Severity 1 performance as per the instructions

Candidate Prerequisites Qualifications:

Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent

-Industry experience: Telecom / Customer Management / IT + Years of experience: 4-8 Years /Certifications: ITIL

Location : Algiers , Algeria .

Please send your CV to: soumia.yellou@pentabell.fr